Every paid Checknaut plan carries a 7-day money-back guarantee. Ask within 7 days of purchase, for any reason, and you get the full amount back, no questions asked.
More billing and licence questions are answered in the FAQs.
How to request a refund
- Email support@checknautpro.com from the address you bought with, or
- Open your customer portal, find the order, and choose Request refund.
Refunds go back to the original payment method. Card refunds usually land within 5–10 business days depending on your bank; PayPal is typically faster.
Who processes the payment
Payments, invoices, VAT and refunds are handled by Freemius, our reseller and Merchant of Record. Your card details never touch our servers — Freemius processes cards through Stripe and also accepts PayPal. The binding terms are Freemius's refund policy and EULA for this product; this page is the plain-language version.
Renewals and cancellation
Plans renew automatically at the same price until you cancel. Cancel any time from your customer portal — the licence keeps working until the end of the period you paid for. Annual plans get a reminder email about 30 days before renewal. Renewal payments and plan upgrades are not covered by the 7-day guarantee, so cancel before the renewal date if you do not want to be charged again.
What happens to your sites
A refund deactivates the licence. Every audit, fix, snapshot and journal entry the plugin wrote stays on your site — nothing is removed. The free tier keeps running, including rollback.
Lost your licence key? Use the licence recovery tool. Questions before you buy: contact us.